Clarifying Inefficient Processes through a Revenue-generating Onboarding Program

Process Improvement and Experience Design
Strategy Activation and Execution

After facing major growth, a global hospitality company found themselves losing time and money on a slew of haphazard onboarding and opening processes. Their opening process for franchisee-owned properties was documented in hundred of diagrams, which everyone interpreted differently. The franchisee-owners and managers were confused and it was negatively impacting the business.

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XPLANE partnered with their team of researchers and managers for nearly two years. To immerse our team into the company’s current process and work collaboratively shoulder-to-shoulder with their team, we hosted a set of hands-on workshops and interviews with subject matter experts.

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Client

Confidential Hospitality Company

Impact

$11 million Increase in revenue per month

The Solution

The hospitality company transformed their new franchisee onboarding processes into a strategic advantage by rolling out an onboarding program complete with onboarding kit and process mapThe process map succinctly broke down the eight phases to opening a hotel at a high level, while the onboarding kit brought users through a deeper-dive into the details, processes, risks, and milestones of the program.

Final deliverable from XPLANE
  • Process improvement book.
  • Designed process book from XPLANE.
  • Simplify a complex internal process.
  • Process improvement.
  • Design a process.
  • Process improvement plan.
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