xBlog: The visual thinking weblog
7th December 2006

Where Work Is a Religion, Work Burnout Is Its Crisis of Faith

“People who are suffering from burnout tend to describe the sensation in metaphors of emptiness–they’re a dry teapot over a high flame, a drained battery that can no longer hold its charge. Thirteen years, three books, and dozens of papers into his profession, Barry Farber, a professor at Columbia Teachers College and trained psychotherapist, realized he was feeling this way. Unfortunately, he was well acquainted with the symptoms. He was a burnout researcher himself.”

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7th December 2006

Why interactive websites can create false memories

“Can an interactive web site produce false memories? Possibly so, according to a fascinating paper to be published this month in the Journal of Consumer Research by Ann Schlosser, a business professor at the University of Washington. Schlosser performed an intriguing experiment: She took two groups of people and had them check out two different web sites devoted to the same digital camera. One site included static pictures; the other was interactive, allowing users to play around with a virtual version of the product. Later, she tested them on their ability to recall details about the camera. She intentionally included details that were false, but sufficiently plausible that they might have been true. The result? The people who viewed the interactive demo of the camera were much more likely than the folks who’d only viewed static images to ‘remember’ the false details as being present. Or another way of putting it: The interactive demo was more likely to produce false memories of the product — potential buyers who thought the camera could do things it can’t.”

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