“One can feel happy about the car that functions properly, aesthetically pleased by the gentle curve of a mobile telephone, proud of possessing a particular necklace, feel indignant because the intelligent product used seems to have a (stupid) mind of its own, and angry because the drawer makes a grating sound. Research in this area investigates what critical factors of human-product interaction contribute to an emotional experience.”
Link:
http://studiolab.io.tudelft.nl/research/designandemotion
