17th
December
2001
Design Not Found
“Web sites never seem to work the way they’re supposed to… Unfortunately, most web site creators do a poor job of designing for when things go wrong. Contingency design is the solution; It is a combination of error messaging, instructive text, information architecture, programming, and graphic design that guides frustrated visitors. Design Not Found is 37signals’ attempt to expose this crucial, yet rarely discussed, facet of web site design.”