24th
October
2000
Notes on the eCustomerExperience Conference
“Creative Good’s (CG) mission is to improve e-business through a pure focus on the customer experience. Members of the CG team are fanatical about their views and I think I am on my way to becoming a fanatic too. While some at the conference accused CG of being heavy-handed against graphic design, I don’t think it is true. The key to creative good is that they are strongly and passionately focused on creating a good customer experience. Where graphic design can aid understanding and improve experience, I’m sure the CG team is in favor of it.”