“Is your organization ready to cope with the challenge of real-time publishing? Probably not. Even media companies are having a tough time developing the competencies to master the new information metabolism. The problem isn’t just about keeping information current; there are new skills we all need to develop. We need to learn to think the way our customers think about our products and services and to encode all of our descriptive information so that it can be easily and dynamically sifted and sorted to help customers make decisions and solve problems.”
Link:
http://www.psgroup.com/doc/products/1999/11/PSGP11-19-99CC/PSGP11-19-99CC.asp
