“Another way to look at it is this: I can classify all incoming personal email into three broad categories: (a) messages that are either very important or very interesting; (b) messages that are utterly non-interesting; and (c) those which fall somewhere in-between.

The vast majority of my email falls into the latter category. Under my previous ’system’, I let them pile up in my inboxes, under the assumption that some day I’d get around to answering many of them. Under the new system, if I don’t respond immediately after reading them, they go right into my archive. Out of sight, out of mind.

I don’t consider what I’ve done to be a declaration of email bankruptcy on those old messages that had been in my Mailsmith inboxes. Rather, in one fell swoop I’ve done with all those messages what I should have been doing to them all along: archive them.”

“…if you run across someone who just really wants to stand their ground on ROI, suggest that to improve your estimate you’d like them to provide examples of the top ROI estimates that most closely matched the results (…watch for the response). Why bother creating an ‘estimate’ that isn’t going to be validated and/or has no consequence? How is an unsubstantiated estimation model superior to one in which we try out very simple things and measure the results, and don’t invest more without desired results?”