” The most basic aspects of leadership and change are a function of human nature. I’ve found there are specific steps in the process of how people make significant changes. The steps tend to be universal, independent of the content of change. They apply to process reengineering, the need for more innovation, new business strategies, you name it.

The eight steps are to create a sense of urgency, put the right team together, create a sensible change vision and strategy, communicate the plan to obtain buy-in, empower people to act, garner some short-term wins, then pound away the changes you are trying to make until you implement them and can make them stick. That basic process is at the heart of leading change.”

“If we’re going to make any headway in figuring out the new rules of leadership, we might as well say it up front: There is no one-size-fits-all approach to leadership. Leadership mantra #1: It all depends. Years ago, Yale professor of organization and management and professor of psychology Victor Vroom developed a model that was later adapted and popularized by Ken Blanchard. Their point: We need to think about situational leadership — the right person, the right style, for the right situation.”

“Do you stagger out of meetings moaning how you hate, hate, hate meetings? Do you yearn for anything — earthquake, hurricane, building collapse — to get out of the meeting you’re in? Do meetings have to be so awful?

The bad meetings always stand out in my memory, but actually, I’ve attended many good meetings, as well. They had a few things in common.”