“An obnoxious coworker, a malicious manager, a bullying boss — there’s no getting around it: today’s workplace is beset with jerks. These people deliberately make coworkers and subordinates feel bad about themselves in our day-to-day working environment, and the human and financial toll is high. They poison the work environment, decrease productivity, induce qualified employees to quit and, therefore, are detrimental to business, regardless of their individual effectiveness. Author Robert I. Sutton makes the solution plain: these toxic workers have to go.”