“A new IT department is being born. You don’t control it. You may not even be aware of it. But your users are, and figuring out how to work with it will be the key to your future and your company’s success.”

“A form of intelligence relating to the emotional side of life, such as the ability to recognize and manage one’s own and others’ emotions, to motivate oneself and restrain impulses, and to handle interpersonal relationships effectively. Originated by Daniel Goldman, psychologist, denoting the cluster of traits/abilities relating to the emotional side of life.”