“I was talking with a friend recently that works the customer service phones for the company she is with. She mentioned that her company expects her to solve any customer’s problem in three minutes or less. That sounds like a policy created by someone trying to save a few bucks while thousands of potential sales walk down the street to the nearest competitor.”

This entry was posted on Tuesday, February 20th, 2007 at 7:16 am and is filed under Customers. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.