“…while having fewer meetings is definitely the way to go in many workplaces, eliminating all meetings is not an option in today’s team-based work environment. This means that having good meetings become essential… If we really want open, fun, creative, participative meetings we need to go beyond the standard advice and venture into slightly-weird-land. Here are five easy ways to do it.”

“I was talking with a friend recently that works the customer service phones for the company she is with. She mentioned that her company expects her to solve any customer’s problem in three minutes or less. That sounds like a policy created by someone trying to save a few bucks while thousands of potential sales walk down the street to the nearest competitor.”