“Open the case of your mobile (cell) phone. Do you see a round white sticker, similar to that in the first photo below? This is a water damage sticker, which changes colour if moisture gets into this bit of the phone, and will be used to void your warranty if your phone stops working for any reason… As a designer, I would much prefer to look at the problem as ‘How can we improve the sealing of phones so that water ingress is no longer a major problem?’ than ‘How can we design something to cover our backs and shift all the blame onto the user for our design fault?’” (Thanks kottke.org!)

This entry was posted on Thursday, October 19th, 2006 at 8:24 am and is filed under Customers. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.