“Here are ten tips I’ve found extremely useful. Poker players would call them ‘tells,’ psychologists would term them manifestations of our subconscious minds trying to communicate what we believe to be the truth. Behaviorists would say they are learned actions which have given us desired results in the past. The truth is probably a Venn diagram blending the three.”

“The starting point for getting better at anything, including knowledge work, is to increase your capacity for learning from experience. In organizational settings, this need for learning capacity is increased because organizational work rarely leaves time for practice and rehearsal. You need to develop the capacity to learn while you are engaged in performance and in those little moments of downtime. Here is where I would suggest you start.”