“I shared a pint the other day with Bob Suh, chief technology strategist for the giant consulting company, Accenture… To my surprise, Suh described his best clients as stuck in a rut. He told me that, technologically, many large firms are in the ‘hospice business’ of nursing old, out-of-date computer installations slowly into that good night. For the small business, my takeaway was there’s not much to learn from them except what not to do.”