“Let’s kick off 2006 with an issue about which I get a lot of questions (and which StatCounter reports is one of the highest-ranking Google search terms that lead people to this blog). That issue is equity splits within the founding team.”

“Lest we leave you unable to eat food at all, we present this letter from John Pepper, the CEO of Boston’s Boloco restaurants (formerly ‘The Wrap’), which is the very model of how to handle a customer complaint, even when a company isn’t going to be able to address the specific complaint. It was sent to us by the pleased recipient.”