“If there’s such a thing as a stereotypical ‘great boss,’ Michael Feiner wouldn’t be the first to come to mind. The former PepsiCo executive lacks the sentiment of Herb Kelleher, the beloved former chief of Southwest Airlines. Nor has he got the goofy humor of Amazon’s Jeff Bezos… His message: A great boss doesn’t need a larger-than-life persona, and leadership isn’t composed of heroic gestures and brilliant insights. Rather, it’s the unglamorous and old-fashioned work of building relationships, being committed to employees’ success and holding them accountable.”

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