“We all know impossible people. They tend to share three main characteristics — they cannot be reasoned with, they believe they can do no wrong, and they are convinced that everything is someone else’s fault. If you haven’t had some first-hand experience in dealing with such people, even a brief conversation can raise your blood pressure through the roof. Here are some insights and steps for dealing with these highly difficult people.”

“To celebrate s+b’s 10th anniversary, we looked back at the conceptual breakthroughs that appeared in this magazine — and invited our readers to vote on which were most likely to last. From its inception in 1995, strategy+business has been a magazine dedicated to the value and power of ideas… Thus, for our 10th-anniversary issue, we took the question head-on: Of all the ideas strategy+business has covered, which are most likely to endure for (at least) another 10 years? After reviewing the magazine’s back issues (all available free on our Web site, www.strategy-business.com), Deputy Editor Amy Bernstein and I winnowed out a manageable list of 35 key contenders. We invited two different groups to vote…