“I get an awful lot of e-mail. Sometimes, people are looking for help with their computers. Some of it is fan mail. Other folks are mad about something I said or wrote. Add to this the barrage of press releases and an occasional blast from the past when a former classmate or ex-boss drops me a note. After facing this tidal wave of electronic words for several years, as well as owning my own business, I’ve developed some strong opinions about e-mail and correspondents.”

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