“It’s not that users are lying (usually), it’s just that they don’t know what they want when they don’t know what’s possible. Very few consumers in the early nineties asked for a handheld organizer that forced the user to learn a special alphabet, yet the Palm Pilot was a runaway success. And as the Slashdot example shows, very few hipsters in 2001 thought that an undersized, overpriced MP3 player was worth a second glance…”

This entry was posted on Thursday, September 22nd, 2005 at 7:57 am and is filed under Customers. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.