“Happy customers are good, but profitable customers are much better. In this article, professor and Balanced Scorecard guru Robert S. Kaplan introduces BSC Customer Profitability Metrics.”

“The challenge of ‘work life balance’ is a central theme for many people, especially entrepreneurs. It took me 15 years, a failed first marriage, and my current wife (Amy Batchelor, Wellesley Graduate) almost calling it quits for me to realize that I had to figure out what ‘work life balance’ meant to me. Today, I can comfortably say that I have a major clue and my life is dramatically better for it.”

“The sold out Business for Geeks tutorial at OSCON was quite good. Marc Hedlund is an excellent teacher/speaker and the absence of Jason Fried from 37 Signals was hardly missed. Below are my notes from the session which will have to suffice until the slides are put online.”

“The CEO of iFulfill.com got his wish — a blog with buzz. Too bad the posts about his business tanking were what drew Web audiences.”

“Working on things that don’t make sense is the single biggest source of job dissatisfaction. Who wants to work on something that is obviously going to fail? Who wants to fight traffic, spend 8 to 15 hours in a windowless office, answer another 200 emails, and sit through at least 5 boring meetings every day, just to do something stupid?”

“In my last post I asked my readers for tips to help me be more productive as an at home worker. They responded with a boatload of tips — thanks all! I also did quite a bit of online surfing and reading to see what I could turn up. I found some great stuff.”

“The most astounding thing about the dot-com boom was the obscene amount of money that was spent. Zealous venture capitalists fell over themselves to invest millions in Internet start-ups; dot-coms blew millions on spectacular marketing campaigns; new college graduates became instant millionaires (albeit on paper) and rushed out to spend it; and companies with unproven business models executed massive IPOs with sky-high stock prices.”

“The FT Global 500 is pretty much what you seen when you look up ‘capitalistic orgy’ in the dictionary. It’s a compilation of the largest 500 mega-corporations in the world, as measured by the market. So, when I picked up the print edition while overseas last month, I was frankly a bit surprised to see an openly soul-searching article entitled ‘Fair shares?’ by FT’s management editor, Michael Skapinker. It relates the concerns of those who criticize unbridled capitalism..”

“1. AltaVista - a better search engine than Google even when there was tech cred in saying Google was better. Cause: Digital constrained it, CMGI killed it with portal mania and lack of focus. Culprit: Digital/CMGI” (Thanks kottke.org!)

“Throughout my professional life I think meetings have been one of the biggest sources of frustration. I’m one of those people who really likes to work at work and while I do find some meetings very useful, and the occasional meeting totally necessary, I think the majority of meetings I’ve attended over the years could be done away with. Or at least done better.”

“Discover how easy it can be to come up with potentially profitable web site ideas by following these simple 7 steps…”

“It takes all kinds to make the world go round, and it takes all kinds to make Forbes’ list of America’s 400 richest people. The billionaires on our list have a variety of strange and expensive hobbies–including funding longevity research, flying military aircraft and searching for extraterrestrial life. We looked at five classic billionaire personality types: the Geek, the Limousine Liberal, the Thrill Seeker, the Hedonist and the Narcissist, and came up with some fanciful ways that they might squander their fortunes.”

“We’ve brought together all of the TIP sheets, schedules, and CHECKLISTS that Professional Organizers use to keep their clients in order. Feel free to make use of anything in this section…”

“This site is to help you better understand and apply the principles, practices, and techniques of project management.”

“I first encountered the Broken Window theory while reading The Tipping Point last year. It is one of those ideas I find intriguing because there is an inherent nonlinearity involved, and I am fascinated by nonlinearity (which is why I am fascinated with tipping points in general). Here is the main idea behind the theory…”