“aybe you’ve noticed that every time you enter the break room, the casual chatter fades to a tense silence. Or when you talk to co-workers, they stare at the floor, the window — anything so they don’t make eye contact with you. Either way, you’d better find out what’s going on.”

“Companies must be able to build distinctive capabilities more rapidly than anyone else. What we focus on are management techniques that are emerging to help build that kind of dynamic strategic advantage.”