“Everyday, there are new front page stories about the impact blogging is having on business. This morning it was USA Today weighing on on executive bloggers on the front page of the Money section. No surprise that the ongoing characterization of blogs and bloggers is meant to discredit us and what we are up to: just like the computer companies of the early ’80s characterized PC makers as hobbyists. Blogging is messy and dangerous: Steer clear!”

“On a project, the project manager and project team must understand the client’s requirements for quality and then meet those requirements. This is a critical concept to understand when you are managing quality. Sometimes there’s a tendency to think that quality means the best material, the best equipment, and zero defects. However, in most cases, the client does not expect, and cannot afford, a perfect solution.”