“Sometimes it seems that shoddy products and atrocious customer service go together like peanut butter and chocolate. But while your average disgruntled consumer simply vents their bile by bellowing at a bewildered service rep, a few go farther. Much farther. These perennially peeved people build–and obsessively maintain–sites devoted exclusively to complaining about their least favorite corporations.”

“Handling its own design work is one reason for best-sellers like the iPod and Shuffle. Steve Jobs is the other.”

“‘Synergy And Other Lies” would be a good first reading assignment for Sir Howard Stringer, Sony’s new chief executive, to be followed by ‘The Synergy Myth.’ Then Sir Howard should recognize that the Sony he inherits is constitutionally incapable of making one (electronics) plus one (entertainment) equal three.”