“In a global conversation, your customers are not only being satisfied or dissatisfied, they are talking about their experience. The reason to operate a blog in support of your business is that if you aren’t involved in that conversation you are both deaf and dumb in the market.”

This entry was posted on Sunday, February 13th, 2005 at 11:58 pm and is filed under The Web. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.