“Customer service has been a widely discussed topic for decades. The early 90’s saw a period of quality customer service, exceeding customer expectations and ‘moments of truth.’ The technology revolution has brought customer relationship tools and software. Technology allows business of all sizes to manage their customer relationships with profiles, trends and customer history. It would seem that nothing new has developed from the field of customer service until you know the work of Professor Richard B. Chase and Associate Professor Sriram Dasu at USC’s Marshall School of Business. Professor’s Chase & Dasu have applied the field of behavioral science to customer service.”

“I’ve been a consultant of one form or another since 1985 when I started my old company, V-Systems, with a friend from college, and actually did bits and pieces of consulting as early as 1982. I have been asked often about the business, and I decided to write this up.”

“The year’s most egregious price gougers, polluters, union-busters, dictator-coddlers, fraudsters, poisoners, deceivers and general miscreants: It is never easy choosing the 10 Worst Corporations of the Year ó there are always more deserving nominees than we can possibly recognize. One of the greatest challenges facing the judges is the directive not to select repeat recipients from last year’s 10 Worst designation.”

“The Bureau of Labor Statistics (BLS) produces some interesting documents about things like the percentage of the population that can work, the percentage of that population that is employed and so on. Well, one document they produce is the Occupational Employment and Wages report. Basically it says how many people have what job and what they get paid. So I gathered the data from this chart and created this graph that shows how many people get paid what. Each dot represents a type of job.”