“How to tell when things are getting off trackóand how to realign again… We all know that we are supposed to ‘get along.’ We’ve heard this since we were youngsters. Then why is it so hard to practice as adults? We have our degrees, titles, gray hair and nice offices, but when it comes to playing on (or establishing) teams, many of us struggle.”

“What Toyota can teach the 9/11 commission about intelligence gathering… But when a failure is one of imagination, creativity, or coordinationóall major shortcomings of the various intelligence branches in recent yearsóintroducing additional control, whether by tightening protocols or adding new layers of oversight, can serve only to make the problem worse. To understand this, we need to step outside government bureaucracy for a moment and take a look at the world of industrial organization, which has had some valuable experience in recovering from major mistakes.”