“I got two different business plans from friends today. Both of these guys are big thinkers, entrepreneurs through and through and destined for greatness. And both had precisely the same problem with their plan. It’s a problem that’s becoming very common… for products, for services, online and off. The problem is caused by our networked world, the quest for the Cow and the goal of reaching a Tipping Point.”

“Thirty-six percent of white-collar workers spend 30 minutes or more each week on the phone with their companies’ technical support services, which costs businesses plenty, according to a new study.”

“Each year, the MBA Enterprise Corps sends MBAs to teach management skills to small-business owners in developing nations.”

“A couple of years back, a potential client contacted me about improving her company’s website. It seemed like a good fit: the company was (and is) an established, profitable company; and improving the customer experience would, without a doubt, create significant gains in metrics like revenue and customer acquisition. The site needed help, customers were frustrated, but with a bit of work the business could enjoy enormous returns. The problem came when we talked about fee.”