“Listening is a crucial skill. You’ve heard that so often that it has become a platitude. I’m sad about that because… well… because listening is a crucial skill. Crucial for what? If you want to unstick a stuck conversation, you will need to listen well enough to understand what the other person is saying. If you want to respond to resistance, or to resolve a conflict that involves a significant emotional component ó and nearly all conflicts do ó you will need to listen for the other person’s motivations. If you want to maintain or strengthen or repair a relationship, you will need to listen for the other person’s feelings and needs.”

“Laurent Bossavit’s weblog: You’re in a maze of twisty little decisions, all alike. You’re in a maze of twisty little decisions, all different.”

“This Focused Performance Weblog is a “business management blog” containing links and commentary related primarily to organizational effectiveness with a ‘Theory of Constraints’ perspective. TOC is noted for its applications in Project and Multi-Project Management (Critical Chain) and Operations Management (Drum-Buffer-Rope), as well as in Marketing, Strategic Planning and Change Management (TOC Thinking Processes).”