“You’ve heard the expression that a picture is worth a thousand words. Great salespeople know that positive words can help them get a thousand sales… Your choice of words can promote positive feelings, encourage customers’ optimism, and lead to a sale. Using negative words can create fear, uncertainty and discomfort and, therefore, poison sales. Here are six examples of ‘poison’ words and their positive replacements.”

“…four years ago, it all came tumbling down. The stock market crashed; surpluses became deficits; world peace became endless, ephemeral war; and vaunted CEOs became convicted felons. Instead of utopia, we got bankruptcies, backbiting, bitterness, and a wholesale rejection of everything the New Economy stood for.”

“Read the whole article for the arguments of choosing to discuss things in public rather than in private… People prefer personal spaces: it feels more comfortable,†fast†and easy to ask personally, to have documents on your local drive or to search your inbox for copies of†corporate reports… Think of e-mail. E-mail is where knowledge goes to die.”