16th
January
2004
The Best & Worst Managers Of The Year
“Some of the best executives, such as W. James McNerney Jr. at 3M, Orin C. Smith at Starbucks, and Rose Marie Bravo at Burberry, worked hard to instill financial discipline at companies that grew even as rivals faltered. Others went to unusual lengths to inspire their employees: George David of United Technologies Corp. pays for a college education for anyone who wants one.”

