“Author David Ticoll tells how smart companies gain the trust of stakeholders by sharing important information. David Ticoll is the co-author, with Don Tapscott, of The Naked Corporation: How the Age of Transparency Will Revolutionize Business (Free Press, 2003). He has performed groundbreaking research on the impact of technology on business for more than 20 years, and was founding CEO of the international think tank Digital 4Sight.”

“The Collaborative User Experience (CUE) team in IBM Research has spent nearly a decade studying email. Not only has email become one of the most pervasive and successful collaborative tools available, it has also become a key component of IBM’s Lotus Software offerings. In many ways, email can be seen as a victim of its own success — users increasingly suffer from overload and interruptions as well as use email in a manner for which it was not intended. To meet the challenges in researching email, we have taken a multifaceted approach to data collection.”

“Principles for building clarity through the effective design of jobs, organizations, and processes. The move toward matrix-, team-, and process-driven organizations has no doubt helped many companies increase efficiency. However, the complexity of these structures can also create a fog of ambiguity, leading to cultures of indecision and frustration.”

“If you think a proposal’s executive summary is really a summary, you’re missing the point. Here are six tips for turning your blah conclusions into an effective, well-substantiated pitch.”