“It’s the new era of accountability: Most of the nation’s worst-performing bosses have been shown the door. But what about the guys who just won’t go? Meet the Teflon CEOs. Poor results, declining stock prices, and strategic blunders just seem to slide right off them.”

“New management fads come out every year. I always read up on them, but disagree with much of what they say. Many of these books always make management and leadership seem so simple, and imply that if you just focus on one thing (the fad) then you will be a great manager. I don’t think that is true. Management and leadership are complex because people are complex.”

“In the September issue of Catalyst magazine, Ed Hess, adjunct professor of management at the Goizueta Business School at Emory University, offers a column in which he explains what leaders ‘actually do.’”