“What makes a successful customer-based initiative tick? Over the last decade, our consultants have spent countless hours helping companies in a wide range of industries in their efforts to implement customer-based strategies. One of the most frequent questions we hear is: ‘What do successful customer-driven companies have in common?’ In our experience, when a firm launches a successful customer-focused initiative, it’s likely to be characterized by the following traits…”

This entry was posted on Wednesday, May 29th, 2002 at 12:00 am and is filed under Customers. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.