“In an entertaining series of articles that appeared between July and October 2000, Fool.com writer Robert Landley presented an interpretation of how companies evolve from start-up to conglomerate. His view is based on that of Robert X. Cringely, who in his book, Accidental Empires, likens the growth of a company to a military operation.”

“I do my share of complaining about poor customer service and its effect on brand perception. Now it’s time to showcase someone who gets it: Herman Miller. Our how-to-give-good-customer-relations story goes like this…”

“I first learned the term “turboing” when I worked second-level telephone technical support at Xerox. It refers to the actions of a customer who goes around the normal technical support process by contacting a senior person in the chain of command. In this article, I’ll describe the Art of Turboing: why you should do it, what it will do for you, and how to do it successfully.”

“Micropayment systems have not failed because of poor implementation; they have failed because they are a bad idea. Furthermore, since their weakness is systemic, they will continue to fail in the future.” By Clay Shirky.

“Many employees are in favor of having pets in their workplace and believe they help reduce stress and improve their health, a recent study suggests. ‘The response was overwhelmingly positive,’ co-author Dr. Meredith Wells, assistant professor of psychology at Eastern Kentucky University in Richmond, Kentucky, told Reuters Health. ‘People thought pets reduced stress, improved job satisfaction and reduced turnover.’”

“Many employees are in favor of having pets in their workplace and believe they help reduce stress and improve their health, a recent study suggests. ‘The response was overwhelmingly positive,’ co-author Dr. Meredith Wells, assistant professor of psychology at Eastern Kentucky University in Richmond, Kentucky, told Reuters Health. ‘People thought pets reduced stress, improved job satisfaction and reduced turnover.’”

“Sixteen months ago, Andy Hertzfeld launched a promising company called Eazel. The idea was to make Linux, the powerful server software, simple enough that consumers could use it in their PCs. And Hertzfeld was no wet-behind-the-ears, freshly-minted MBA: He was one of the key designers of the software that made the original Macintosh easy to use. And he had another startup, General Magic Inc., under his belt. Last year, he raised $13 million from big-name venture investors, including Accel Partners and Dell Computer Corp. Today, Eazel is dead. Hertzfeld had to shut it down in May after failing to raise more money. ‘It was heartbreaking to see our team of talented developers scatter to the winds,’ says Hertzfeld. ‘Especially when I’m pretty sure we could have made a really big difference if we had another year or so to work together.’”