“I became obsessed with project management and ‘process’ after an incident a few years ago at HotWired. We were launching Cocktail, HotWired’s modern-day speakeasy, after a lengthy but fairly smooth design and production schedule. It was our first experiment with framesets and we kept running into little bugs that delayed the launch that day from morning, to afternoon, to on into late evening.”

“The uniting of America Online and Time Warner has caused more than a few changes in corporate culture, but one that has caused particularly loud grumbling among employees involves three words that are usually welcomed by AOL subscribers: ‘You’ve Got Mail.’”