“A few years ago, a very large financial institution changed its billing date from the 15th to the 30th of each month. Somehow, the company failed to tell both its customers and its own call center about the change in advance…”

This entry was posted on Tuesday, May 8th, 2001 at 12:00 am and is filed under Customers. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.