“A few years ago, a very large financial institution changed its billing date from the 15th to the 30th of each month. Somehow, the company failed to tell both its customers and its own call center about the change in advance…”

“They were the entreprenerds, a new generation of virtual prospectors in the greatest goldrush since the Klondike. Or that’s how the Guardian described Britain’s 50 most exciting net pioneers in October 1999. But what happened next? And what lessons have they learned from the dot.com crash? In part one of a two-day special, David Teather and John Cassy revisit the e50.”

“Is there anyone who hasn’t worked for a company that has tried the ‘Suggestion Box’ method of soliciting ideas? When it comes down to it, besides the owner, company employees know a company best and can offer the most worthwhile ideas for improvement. For one reason or another, however, employees may be reluctant to offer ideas or suggestions: Maybe they are too busy, perhaps they’re afraid of getting their ideas shot down or being embarrassed, or maybe they’re discouraged by the dust on the suggestion box.”