“Your Business Plan is your road map to the future. The success of your new business will be in direct proportion to the effort you put into researching and preparing your business plan. Business Plans ensure your success and are required by financial institutions. While it will appear that the plan is repetitious in some areas presenting the material in context to each heading is important. Sometimes the reader of your business plan will go directly to the headings that are of the most interest, rather than reading the entire report from beginning to end.”

“Customers today are not shy about telling companies that their processes need improvement. In response, virtually every company has designated PITs (process improvement teams) to address inefficiencies in billing, customer service, inventory management, and virtually every other process that touches customers. Process improvement is even more crucial during economic slowdowns, times when execs seek to trim expenses and increase revenues.”